Return Policy

Defective or damaged books

While we ensure that all books are packed in a way that can avoid any damage, it is beyond our control how your package is handled during transit, resulting in possible damage to the book on arrival. In rare instances, the copy you receive may be defective due to printing errors such as missing or blank pages.

In such cases, we will replace your damaged or defective copy with a new one — free of charge — provided you return the said book within 30 days from date of delivery. We will also pay the cost of shipping the damaged or defective copy to us. Should we be unable to replace your book, we will refund you the full amount. Please notify us before you send back your damaged or defective book.

Incorrect title

The above also applies if you receive a different title than the one you ordered.

Please note that we are unable to exchange books other than those which are damaged on delivery, defective or incorrect title.

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Contact Us

607 Mutiara Majestic, Jalan Othman, 46000 Petaling Jaya, Selangor, Malaysia
+603 7781 3197
Monday to Friday, 9.30 am to 6 pm
info@ibtbooks.com
Islamic Book Trust © 2017 All Rights Reserved Hand Crafted by 190degrees.